At Borano.shop, we strive to provide our customers with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and options.
1. Return Eligibility
To be eligible for a refund, please ensure the following conditions are met:
- Items must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, and in the same condition as you received them.
- Proof of purchase (receipt or order confirmation) must be included with the return.
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
2. Initiating a Return
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer support team at [[email protected]] with your order number and a brief description of the reason for the return.
- Receive Instructions: We will provide you with a return authorization and instructions on how to send the item back to us.
- Package the Item: Securely package the item in its original packaging, including all accessories, tags, and documentation.
- Ship the Item: Send the package to the address provided in the return authorization. Please consider using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs unless the return is due to a defective item or an error on our part.
4. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your returned item, you can place a new order for the desired item.
5. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
6. Contact Us
For any questions regarding our refund policy or to initiate a return, please contact us:
- Email: [email protected]
Thank you for shopping at Borano.shop! We appreciate your business and are committed to ensuring your satisfaction.